I was away in Alaska and I stopped receiving emails or being able to send them. I did receive before I left a bill. My credit card was compromised and I needed to give them my new credit card number. I received a confirmation that my $100 had been received. I photo shot the receipt. I called AT&T support while in Alaska to fix the email problem. I was on the phone for an hour and a half to no avail. I could not understand the gentleman on the line. Was told they were upgrading and I would have it restored in two days. Two days came and gone. I get home from my vacation. I get a text my service is being suspended due to lack of payment and I owed $213. I paid $100Of an $80 bill in May, now we are in the first week of June. I call support. I gave them my four digest code, said It didn’t work. I know it’s correct. Having difficulty understanding the person. After well over an hour I was told I needed to go to the store. I immediately went to the store in Raynham MA. I met with the store manager Tyler Coward. He immediately assisted me. TookThe time to solve my dilemma. Found out they sent my first payment to the wrong account. My code was correct. Paid the correct amount, will be receiving a refund and am getting my emails. Tyler was awesome. Professional, helpful, understanding and solved my problem. I am grateful for him.
