Horrible Experience with AT&T Cell Phone Service - Beware!I am writing this review to share my extremely negative experience with AT&T cell phone service in hopes of warning others before they make the same mistake I did. If this review saves at least one person, then it has done its job.From the very beginning, expectations regarding billing were not communicated clearly. This left me with a false sense of what I would be billed. Imagine my shock when the bill, which was supposed to be consistent, changed so much that it ended up being approximately $50 more per month than what I was initially told.The nightmare doesn't end there. Trying to reach the third-party seller that sold us the service at Target was extremely difficult. Their lack of availability and support added to my frustration. Even the local AT&T store admitted that the third-party seller did us dirty, confirming our fears that we were misled from the start.When I turned to AT&T customer service for help, they were anything but helpful. All they did was reduce our plan to something equivalent to the prepaid plan we had moved from, which was Boost Mobile. For the record, Boost Mobile had way better cost and service.This is a warning to anyone considering AT&T: Be sure you get any and all promises clearly stated, both verbally and in writing. Do not sign anything you haven't thoroughly read and understood. Ask them to explain it 20 times if you need to, but definitely get what your final bill will be IN WRITING.Our experience with AT&T has been horrible, and I will never use their services again. To make matters worse, we are now stuck with them for three years unless we pay a ridiculous amount to get out of the contract. Even our expectations regarding canceling services were incorrect; we were completely misinformed about what we could do if we wanted to cancel.Now we are stuck, feeling deceived and frustrated. I hope this review serves as a cautionary tale for anyone considering AT&T. If it can prevent just one person from going through what we did, it will have served its purpose. Do yourself a favor and steer clear of AT&T.
