No matter what they offer do not allow ATT autopay to access your bank. ATT withdrew $430 from our account for a duplicate phone they sent to us in error. We returned the phone through a certified ATT representative yet they still withdrew the money. After numerous contacts with numerous ATT representatives the money was returned but they immediately re-created the $430 charge. We shut down autopay prior to any further fraudulent withdrawals but now are harassed every month with threats to our credit rating if we don’t pay this money we in fact do not owe. Six months of contact with numerous ATT representatives and the harassment continues though at the end of each contact ATT admits that the error is on their end and it will be fixed through their fraud department. Only days later to receive contact from the fraud department telling us it is not an issue for them and we should contact customer service. That cycle has occurred through eight calls…many last over an hour. In our experience it is the ATT Fraud Department that is a fraud. Beware! Beware! Beware! ATT Wireless says all the right things to draw you in but provides absolutely no support once you have accepted their “service.” And we use the word service with quotes because there is not any helpful service from their end.
