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AT&T Service Suspended While on Cruise

We are currently on a cruise around Iceland. Two days ago, we received a text and email from AT&T stating: “Your international and domestic data service has been suspended. This action was taken in an effort to prevent a costly bill for international data charges.Please call us at +1.314.925.6925 (24/7, a free call from your AT&T wireless phone) to review your current charges, make payment arrangements, and quickly restore your data service.Thank you for choosing AT&T.”We have attempted to contact numerous times with no luck. We either talk with a bot that doesn’t understand our questions, get caught up in a call loop as the numeric pad selections are not recognized, or simply hung up on. AllThis plus we get to pay $500+ for this “service.”So pathetic and frustrating. Avoid!!

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Date of experience: Jul 10, 2024