If it were possible to give ZERO stars I would. I have been with AT&T for over 17 years, all of my systems run through AT&T including every phone in my house, internet, cable, camera's, gaming systems, computers etc. EVERYTHING. However, that matters NOT to them. I am one tiny customer in the grand scheme of things and will not hurt their money in the slightest therefore they don't feel it necessary to do right. I have never asked for ANYTHING from AT&T. This 1 time after 17 years I don't have service at my job which requires me to use my cell phone. All my calls keep dropping on clients. I asked them about a booster. I was told by a rep that I would not be charged for the device. Then I get transferred to the person who can set that up and mail that out to me. This person then tells me it's $299. When I tell him what I was told, he transferred me to the Loyalty department. This lady told me they would listen to the call and if that was what was said to me they would mail it out to me but to give them 5 business days to do so (I told them it was the last 3 sentences at the end of the call - exactly where to listen at the exact moment it was said). I call today and they tell me they determined I was not told it would be at no charge which is a complete LIE! I was planning on paying originally.. then I was happy to hear it would be for free (without even asking!) so why the heck would I make that up?? At this point it's principle to be promised 1 thing when $299 is not even pennies to this company! I am changing to Verizon TODAY because that provider have service at my job and they refuse to do the right thing. Unbelievable!
