I was given AT & T reward card with a value of $ 100.00Apparently there was some renovation going in house, entire floor remodeling including kitchen remodeling and we by mistake lost/ misplaced our reward card. The reward card was dated with expiration date of 4/24. We found that lost/misplaced card upon completion of remodeling, but it was too late since card was expired. I called reward card service and they mentioned may be AT & T customer service can help since card was issued with promotional services. Called customer service and based on talk with them, they refer back to card services. If both divisions belongs to AT & T one of them should able to resolve the matter with some kind of compensation/ replacement of card. But my all effort gone in vain. Not only that customer service even mentioned that we can reduced your phone bill by reducing your speed and that way you can save $ 10.00 per month in bill and recover your loss in next 10 month or so. I don’t understand that approach at all. At least they could have offered other way by mentioning that ok let’s reduce your bill or give you break in different way to compensate.In my case basically it’s a total loss for me.I learned my lesson. I will wait and see what other companies will offer after such experience.
