I moved away from ATT about 10 years ago, for some reason - my wife stayed with them for 18+ years. And all that loyalty got us what? Misled promises. Period.We were strolling down grocery store and ATT guy lured us into Fiber Optic Internet connection which is supposed to be 'WOW'.I never bought the hype but they promised its cheaper than what we were paying and since my wife has been wireless user - we get additional $20 discount + $300 gift card.What happens next:Gift card never arrived - so I called - and they are like - oh but you did not confirm that you wanted gift card. W.T.F. Anyway - after 50 mins calls - they release the gift card.And when I asked about $20 credit for using wireless plan at the same address (which was the condition) - they said - it takes few months and the excess we paid will be refunded and the discounted rates will apply.I check in every 3 months or so and after a total of 9 months - they tell me - kid you not - I have chat transcripts, that plan is no longer available.W.T.F.ATT signs up customers who want to save money luring them into false promises and then after they are stuck with ATT - they tell you "that plan is no longer available".I am not surprised by this behavior because this was the reason I moved out of ATT network. But due to changes in employment and to save few bucks - I 'believed' them again to be misled yet again.ATT wireless service in our area is patchy too...I have had ZERO drop calls in years in this area but with ATT service - that's no problem - we have miles of 'patchy service'.ATT continues its legacy...at least they are consistent in screwing people of their hard earned money.Time to look for another service I guess.
