AT&T has to be the WORST phone service EVER!So... I returned my step-up (old phone) to AT&T on May 23rd. For whatever reason, @USPS didn't register the track# of the phone until August, which puts me 60 days behind from not returning the phone. Mind you, I do have pictures & proof of when I sent the darn phone. AT&T still charged me $228 for a phone I no longer have for nonreturn.The worst part is, today 9/17/24, I just found out that AT&T DID receive the phone & is sending it back to me, instead of crediting my acct the $228 they now have in their possession...reason: "It didn't qualify for the 30-day return"I told the "Loyalty" dept I needed to cancel my service & send their new phone back. The lady told me, that if I sent the new phone back, AT&T would only apply $520 for it, as it is what the "phone is now worth" & I'd still owe them $742 for both phones, they would now have in their possession!!! :((HOW ABSURD & UNFAIR IS THIS???? 😡They didn't even try to save me as a customer with all the proof they had or offer the credit to keep me 😡Since they wouldn't credit my acct & still have the phone, I cancelled it & I'm taking them to small claims court.Why wouldn't they credit my acct if the proof was there? They know @USPS is known to be trying to steal people's mails/packages
