I signed up to trade in our phones, but then we changed our minds and cancelled the trade 3 days later. However, they still sent the phones. We asked them to email us return labels for all the phones, and we sent them back. Despite this, they still ported all my phone numbers to their network, leaving us without working phones. Now we are trying to get our numbers back. This company is a scam – stay as far away from them as you can.