I have constantly had problems with ATT service. Earlier this week, I visited the ATT store to upgrade my phone and was good to go but told that my trade in would gain $600 if I fixed the screen so I went and paid $220 to have it repaired. Then I returned and was told then that it wasn’t eligible. I had to visit the store two times to try to upgrade, eventually ending in a conversation with ATT customer service, as the store advised, before finally getting told that their system was the problem and there was nothing they could do. My phone has been paid off for nearly a month and they could see it on their end, but couldn’t do anything. I was told wait another month and try again. This is just one time of many that I have had issues. The last time I upgraded, I was told that I needed to switch internet plans and the rate was set but it went up after a month (nearly $30!). I’m officially switching to a company that is cheaper and easier to work with. There are SO MANY options that are cheaper than AT&T.
