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They baited and switched me by…

They baited and switched me by assigning me to a plan I didn’t agree to. Then, they don’t send out the first bill for more than 3 weeks. This accomplishes an important task for them. Every customer has 14 days to cancel their service. I didn’t know what I was actually being billed for until 23 days into my service. At that point, they would not acknowledge their mistake, or adjust any charges. I cancelled my plan, but was still on the hook for the second month because they bill for 2 months in advance. Even though I’m no longer a customer, I still owe them for month #2 because that’s what I “agreed to”. Yes, I did agree, but to a completely different plan! Run away as fast as you can. They are liars and thieves.

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Date of experience: Aug 26, 2024