We had a salesperson call my husband about switching from Verizon. Due to the high bill we were being charged, we decided to allow them to come to our home, and we would look into it. My husband and I tried so very hard to ask questions and be very thorough about what the cost would be for our phones and two watches (we have a family plan). We also looked into switching our internet. Shannon stated she would be our contact for all of our needs. She told us our bill would be $288, not including taxes and fees. Now, I figured the bill would be about $350 to $380 a month, but that was not the case. My bill is $508! Also, we got the internet, and that bill has stayed close to the promised cost, but they still need to bury my line. It runs from a pole to my upstairs window and has yet to be placed underground as they said they would be. It hovers over my driveway. My issue is that they need to be honest about the cost and follow through with their promises. Shannon, our contact, has ghosted us and will not return our calls at all. She promised credits that were never applied. If we could have been told the truth, we could have made choices on a plan better suited for cost. There are people losing their situation every day, and the dishonesty of these companies is not helping. I would not expect them to give phones away, just to follow through with what they tell their customers.
