The customer service is absolutely awful. It takes hours on the phone to get anywhere with an issue. When we go to our local retail store they won't unlock the door even though the sign says open and we can see a employee inside. We have two other friends that have experienced the same thing. They knocked on the door of store and they just ignored them. Lights on, open sign on, and hours on door are within open hours. Door locked won't help any of us. Its ridiculous
