Bought a iphone thru the ATT app. Didn't like it. Return started the next day. AWFUL. Chat told me to return at ATT store. Went to store. Said I couldn't return it there because the app was "a different company"??? Back to Chat. Sent me UPS label. Dropped at UPS. UPS tracking said delivered. 5 days later, it was returned to me with no info. Chat again. Sent me another UPS label. Dropped off at UPS. UPS said delivered. Chat said no info on return for 3 weeks! Finally get email saying return received - nothing further to do, any charges will be removed. Next bill - upgrade charges, new installment plan, tax on new phone there. Chat again. Said maybe it would be removed on the next bill!!!! This was insane. The people on Chat don't know anything. ATT doesn't know what it's doing. Can NEVER talk to a person on the phone despite waiting for hours. All together - spent at least 10-15 hours on multiple days on this problem and each time nothing was resolved, just messed up more. It's really ridiculous, frustrating, and impossible.
