I have tried over 5 times to recover money owed to me by AT&T. I switched to AT&T over a year ago as I was told that I would have 5G and an excellent signal. That turned out to be FALSE! So I called up AT&T and asked for a solution. They said that could send me a signal booster. It marginally fixed the issues. However, what they did NOT tell me was this booster was considered another device on my account and charged me for over 6-8 months. I also discovered that they had fraudulently opened up additional lines, so had a total of 5 (devices) aka lines when I should have only had ONE!! So I called up AT&T again and here’s where things get really bad. The customer service and they way have been treated is beyond egregious. It took me two to three attempts to get those lines closed and credited back. Now I have made 5 attempts to get that money returned to my checking account. I was then told that the money was being credited back but it had to be 2 deposits due to a $500.00 limit on return credits. I said that was fine. Total was around $700.00. Well guess what happened next!! The Money did not get refunded. I have now tried 4 more times to get that money returned. Each time I have to explain the whole situation and each rep has to do all new investigations!! I have now made several more attempts and have been told that I would receive calls back from supervisors on 4 occasions now and not a single person has called me back! I am UNABLE to retrieve my money for these additional unauthorized lines and I am beyond angry. I will be consulting with an attorney and filing a lawsuit against AT&T. Not to mention I will be closing my account and NEVER doing business with their Mobility division ever again!!!!
