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Went to Target to what I thought was a…

Went to Target to what I thought was a consumer cellular place to get a phone as mine was broken. The sales person “Steven” stated that AT&T was owner of Consumer Cellular. I know that Consumer Cellular does contract with them to use their cell towers.Anyways, we are filling out paperwork and as it was taking so long, I kept asking that this was not a new account that I just wanted to buy a new phone. He stated that was right no new contract. He was sending the phone to my house and I kept asking why I could not get one that was for sale right there. He gave me this long winded response. After getting home I read the document that he sent me and he lied, he set me up with a new AT&T account not the same Consumer Cellular one I had. I called and asked him about this and he lied again and said it was Consumer Cellular. I called Consumer Cellular to see where my phone was and they stated they had no order for a phone. I explained what happens and they said that what he stated was not true. I called Steven back and he stated that phone was on the way so he could not cancel the acct as I had to send back the phone when I got it. Now I only have 14 days to cancel this acct. not only that they can charge me a restocking fee as I cannot bring it back to the store that I ordered it from.These people are just scam artist. I have been sitting on the phone for an hr. And no one has picked up so I can cancel this acct. NEVER USE ATT&T!! SCAM

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Date of experience: Dec 28, 2024