I am very disappointed with my recent experience with AT&T. When I signed up for their business service, the employee I dealt with failed to be upfront about the real prices and hidden fees. Jordan Muller at central Florida. I was quoted one price, but when the bill arrived, it was much higher due to additional charges and he lied to me during the setup process. Also all the credits he promised were not real. He sent me a PDF with the quote and I asked how much additional fees there would be and he lied about the amount. Said my first bills would be higher than the quote, around $300, but when I got the first bill it was over $900. When I called him, he told me not to pay, that he would resolve it. But in 3 weeks my phone service was cut and I lost a whole day of business calls. When I contacted him that my phone service was cut, he said just to get a prepaid SIM card with a new number until it was resolved. Obviously, that is not a solution when you have a business running. He finally admitted that there was nothing he can do to help me. I feel misled, and the lack of transparency is unacceptable. As a customer, I expect honesty, especially when it comes to pricing. If AT&T wants to keep their customers, especially business customers, they need to ensure their employees provide accurate information and stop hiding fees in the fine print.I would not recommend AT&T based on this experience.
