I hate being and AT&T cellphone customer! I was a Firstnet customer for years and that company was powered by AT&T but was a separate company that is specifically for members of the first responder community. During my time with Firstnet, I never paid a late fee or was disconnected from my service no matter how far behind I got on my bill because it was understood that first responders need access to their cell phone service at all times. Since Firstnet transferred their customer billing and support over to AT&T, I have had a disconnection and constant late fees. Although as a Firstnet customer I maintain preferred pricing, which AT&T cannot meet. I believe, in an effort to force Firstnet customers to switch to AT&T they charge fees that we were never subject to before. It is also not clear when you will be charged a late fee. My billing cycle is listed as the second of each month. I paid my December 2024 bill on the 30th and had no late fee, but this month I have not paid my bill by the 2nd and I now have a late fee.
