I've been with AT&T for 15+ years. Same line. Same phone number. I've traded in multiple times. Service has always been great prior. This time around the promotional deal pops up yet again. I begin to consider it with my Wife as we always purchase in pairs. Process was similar and went the same way. Spoke to a gentleman who I might not have understood, so he puts me on the phone with Ella his supervisor. Now I asked them to review from my last purchase. My installment plan was with AT&T, I received credit from my trade in to which would go towards my monthly installment and decided to purchased the remaining $ amount with a single payment for 2 phones. Which allowed my credited amount to zero out the installment amount, so that I would not have to raise my monthly bill anymore. Now she tells me she has no record of me paying the difference. Now tell me this. $1000 Iphone. with a trade in credit of $350 at the time, which went towards credit. In of course installments. Where did the other $650 of the Iphones retail price disappear to? This is extremely disappointing, as I looked to make this as easy as it's always been and now the " Supervisor " tells me to go somewhere else. This is not the service I would expect, this is humiliating, and now much more time consuming. As A LONG TERM customer this is not how you should be treated.
