20 Years of Loyalty, but AT&T Couldn’t Care LessI have been a loyal AT&T customer for 20 years without a single issue—no late payments, no complaints, just a model customer. That all changed when my mother passed away, and AT&T’s response to my situation has been nothing short of appalling.After my mother’s death, I informed AT&T that I no longer needed her phone line. Despite this, they continued charging me for 10 months for a line that was never used. I wasn’t even asking for a refund for those months, just some acknowledgment and help. Instead, they told me that they couldn’t cancel the line without charging me an additional $500—on top of the nearly $800 I had already paid.When I reached out for support, they not only failed to help, but the customer service representatives were cold, dismissive, and condescending. I had to fight to get any response, and when I did, I was told that if I didn’t pay up, I would continue to be charged monthly for a line I had clearly requested to cancel. The worst part? They didn’t even care about the loss of my mother or my job. Instead, they treated me as though I was some kind of deadbeat trying to get out of paying. I had to go through this entire process multiple times, getting sent in circles with no regard for my situation.To make matters worse, when I went into an AT&T store to resolve the issue face-to-face, I was met with more rudeness and apathy. The associate was condescending when I explained the death of my mother and even mocked me when I couldn’t produce the death certificate immediately, as though I hadn’t just lost the person closest to me.When I finally accepted the offer to settle the phone line, I paid hundreds of dollars out of my own pocket, not because I wanted to, but because AT&T refused to take any responsibility for their mistake. After all the pain and hardship I went through, they continued to send me confusing and threatening messages about late fees, even though I had paid everything they claimed I owed.I’ve tried everything to get someone to listen, but nothing changed. After 20 years of loyalty, AT&T treated me with nothing but contempt. The lack of compassion and empathy is staggering. This company doesn’t care about its customers, and they certainly don’t care about basic human decency.Do yourself a favor and avoid AT&T. They will take your money, ignore your requests, and treat you like garbage when you’re at your lowest. This is the worst customer service I’ve ever experienced, and I will never trust them again.
