This is the worst customer service. I cancel my account received my last bill and you are hold 307 dollars hostage. You want your money on time, so do I. No wonder people are leaving and you are down to a 1 star review on Google. You don't care about anything. You lost me as a long time customer because you over charge for inadequate service and poor customer service. Mail me my check or credit my bank account. There is no reason for you to hold onto my funds that paid in good faith to keep my bill in good standing. It's a sorry state when a billion dollar company can't do the same.