I am deeply disappointed with the service I have received from AT&T. After losing my phone, I followed the customer service recommendation to block the device, which I did immediately. The following day, I went to claim a new phone and requested that my number be unblocked. However, despite visiting the AT&T store three times and customer service calling multiple times, my number remains blocked, and I have not been given any explanation as to why.This situation has caused severe disruptions to my personal and professional life. I rely on my phone to access my emails, social media accounts, and manage my online business, which I have spent years building. I am now unable to access any of these essential services, and AT&T has yet to provide a resolution.This experience has been completely unacceptable, and I am forced to share my frustration in hopes that it may raise awareness. I urge potential customers to consider this level of customer service when making their decision to choose a provider. AT&T has shown a complete lack of accountability and empathy towards its customers, and I can no longer endorse a company that treats its clients this way."
