att

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Worst service imaginable

Worst service imaginable. My mother age 97 depends on her phone. It quit working over a week ago. ATT refused to even look into the issue because she can’t remember her pass code. I’m quite certain she never had one because the phone has been there over 30 years. To get a new pass code I had to take her to an ATT store. That was a 60 mile round trip drive. That only got her a pass code. Now waiting over 2 hours trying to a human on the phone This is day 2 of trying to get get phone to workWe will switch to Spectrum

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Date of experience: Mar 30, 2025