I was initially satisfied with my AT&T internet service, but my experience changed when I was disconnected due to a fee for unreturned equipment. Despite three different agents confirming that I had returned the equipment, they are now requesting tracking information that I no longer possess. After reading other reviews, it appears that this is a frequent problem with their service. This situation feels inconsiderate and disorganized, and the company has shown no understanding or support. I advise caution if you need to return equipment, as they may take advantage of you.
