I Had my company i work for set up a business internet & voice bundle at our facility. They offered a no cost installation, it sounded great so we proceeded to move forward with them.They first dug the pit, took several days & in the process, cut our existing coaxial cable for our internet. We work in government contracting so this was a HUGE inconvenience. No one tried to fix the situation except for the engineering guys who came out to our facility and brought the line into our building. The project manager kept on making empty promises to resolve the issue. It took a week for our equipment to come into our office, which at that point, since our internet had been out for over 7 business days, I argued with the district manager who was above the project manager, got nowhere, and went up to the regional manager. The Regional manager then told me I had to wait an extra week for a technician to come out to hook up the equipment. Once that technician came out, he could not complete the voice transfer from our copper lines to the fiber line. I had to be on the phone with a transfer technician while he was here to try to get the issue resolved. This wasn't resolved & had to wait another 2 weeks.During entire process we still had the pit in front of our facility.2 weeks later and we get the phone transfer setup.Onto the billing cycle. During this time we encured over 3k in bills for the entire installation process $500 per monthly charge for the service which is 4x the amount we where paying. Trying to reach out to billing who couldn't find our account. Come to find out they issued it in my name instead of the business. Was able to reach a top official and said they would ZERO out the balance for all the issues we had incured so we could get on a normal billing cycle. Another two months pass & we still have the same 3K+ charges, our account hasn't been resolved and are still dealing with this issue to this date. I would NEVER recommend ATT or use them again.
