I am extremely disappointed with AT&T's customer service, particularly regarding their billing department. On April 9th, I paid off my five mobile devices to unlock them, and when I called on May 1st to request a receipt for my payments, I encountered nothing but frustration.The first representative I spoke to, Gerardo, seemed unable to understand my request. Instead of providing me with the receipt for my payments, he sent me the original purchase receipts from 2022. I explained that I had already paid over $1,000 and that I had the right to receive a receipt for that payment. Gerardo insisted that I needed to wait for the monthly billing statement, which made no sense since I had already settled my account.After insisting on speaking with a supervisor, I was connected to Alexandra, who struggled to even spell her name correctly. I had to start recording the conversation because she refused to send me the necessary documents, claiming she could only dictate the information over the phone or that I should visit a store. When I mentioned my attention deficit disorder and requested her to dictate slowly, she continued to speak quickly and dismissively.Finally, after an exhausting hour and a half, I spoke with a manager named Bryan. He explained that they could only send the information via text message or that I should go to a store, which baffled me. If they have the same system in-store, why couldn't they send me the receipt directly? Bryan had no answer.This experience has left me feeling that my consumer rights have been violated. According to Florida consumer law, customers have the right to receive specific payment receipts upon request. AT&T's refusal to provide me with this information is not only frustrating but also potentially illegal. I urge others to think twice before choosing AT&T as their service provider, as their customer service is severely lacking and their billing department is unhelpful and unresponsive.
