I have been a Att customer for years as well as an employee. Att use to be a good company to work for and would always take care of their customers. Today their customer service is horrible. Their policies are horrible. They sent an email stating that you had to change your auto pay in order to keep your discounts I did that and received confirmation that is was done. So in the mean time att is taking away your discounts for 1-2 bill cycles . Thru no fault of mine I did what I was asked to do! Now they are stating that we lose our discounts . For up to 2 bill cycles . Att is such a big company that has not updated their computer systems since the beginning of time . It’s bout time you take all the funds you are taking from people and put it in to your computer systems. What a joke so for the nest 2 months Att will be getting at least an extra $40 plus prorated charges . Guess the CEO’s are lining their pockets. Cause they would not even put a manager on the phone . Guess like they did in the past are hiding from the customer!
