Like others have mentioned, I was a customer since the iPhone came out over 15 years ago. I called in to try to switch to lower plan to save money, and the total degenerate clueless imbecile on the end of the phone tried to upsell me to add an additional phone.. I further explained to him that my only roomate (my dog) would not be able to utilize an extra line and that I was calling in to clarify a lower price on a new plan (which he did NOT help with) Needless to say I was pretty disgusted and upset by the lack competance and disregard for customer who's stuck around so long and even tried their attrocious internet service ($40/mo for 1.5mbps download .5 mbps on a good day) that I cancelled and switched to Visible and have been saving $70/mo and not getting ripped off by this awful company anymore. STAY AWAY!
