att

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Ripped Off, Lied To, FRUSTRATED!

I moved 6 lines to ATT Wireless with assurances that my billing would stay the same as I had on Cricket. I should have known better. For the first 3 months I was greatly over billed and had to contact the sales person to get adjustments. For a few months after I only had to pay $20 / month MORE than I had been paying w Cricket. Then came the price hikes and excuses. Finally, as I'm leaving ATT, one of my phones that was previously UNLOCKED (as it had to be to bring it TO ATT), shows as LOCKED. Now I'm on the phone with them arguing that they need to unlock it. ChatGPT says that ATT notoriously flags phones that were sold by other carriers and locks them. What a load of BS! If you want frustrations and rate hikes, go with ATT. If you want straightforward reliable service for an affordable price, use a reseller such as Cricket. (They use ATT lines anyway.)

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Date of experience: Jun 06, 2025