The customer service representative need to be trains better not just pacify the customer . I’ve been dealing with with a billing issue since February.And a phone I don’t have but was charged for and the line. When I was finally directed to talk to the loyalty department. The solution was,this is all I can do for you because we can only go back Three Months in our system. And (Miles) the representative was rude he doesn’t now how to talk to customers to say he in a loyalty position of a job. Yes I was upset but I was trying to get him to understand as a customer I did what I could do.No, I did not get all of my money credited to my account. AT&T do better.
