I called with a question about my cell phone and the CSR asked me who my internet provider was. We got into a discussion and she said she could give me internet and home phone for $79 a month and $250 in Visa cards. I’m 80 years old and on SS so this sounded great. But it was just the beginning of my nightmare. When the home phone installed they failed to bring my number over from Charter. So I had to have a temporary number for a week. Since I receive calls from England it was extremely inconvenient. When the number was changed back to my original number it didn’t work when calling it from another landline. I had to call their Service Department again. It was another two days before that was fixed.During all my complaint calls which start when my number failed to transfer I was promised an additional $200 in Rewards Cards to compensate me for all the inconvenience. That would make $450 in all. So far I it’s been almost a month and I have received $100. Also the bill was not $79 I was promised it was $50 more. I was able to reduce it to $30 more by reducing my internet speed. Broken promises would seem to be the norm. Yesterday 6/23 I received notification that my Auto Debit had failed. I was astonished because I had stressed that I needed my payment to be due on the 29th. I was assured that was fine. I called the same day and gave them an alternative payment method. I was assured that the bank payment would not go through and that future payments would be due on the 29th. Today I have a $102 credit on my account because they posted the payment to my checking account and it is OVERDRAWN!!! I called AT&T again and they said I would have to call my Bank and stop payment on their debit. They said they would NOT pay the overdraft fee. They sold me on their services under false pretenses and failed to deliver the service I was promised. Don’t make the mistake I did by changing to AT&T.
