Useless phone support
My brand new VivoPC won't output audio through the built in speakers, and after many attempts to solve the problem myself, I throw in the towerl and contact asus phone support.
First of all you can barely hear the menu on the phone because the quality is so bad, and the actual support is worse.
Their support workers apparently have zero technical training or knowledge of their products.
No attempts to solve the problem were made. The staff only suggested re-installing the audio and chipset drivers (which I had already tried), and then call them again if that didn't fix it.
The staff asked my exactly zero questions regarding my system beyond the model number.
So I call gain and no further attempts are made to find the problem, no questions, nothing. The staff just says the next step is to do an RMA (tanks for nothing Thomas).
This is without a doubt the most terrible support I have ever received.
If you have any problems with an asus product in Denmark, you can expect exactly zero support from asus.
