Do you feel like talking to multiple agents over a period of several days in order to be fed the same information over and over, which won't help you fix the problem you originally contacted them to try and resolve? If so, call Asus customer support. I bought a new Asus Zenfone Max Plus. It was supposed to come with a free 100GB storage update for Google Drive. I know this because when I use the Google Drive app, I am notified that I am eligible for this promotion. When trying to redeem this promotion, I get an error message saying that the voucher is invalid. Asus doesn't know why. They told me to contact Google customer support. Google customer support says that this promotion is run by Asus, meaning it is their responsibility to provide to appropriate resolution to my issue. Did Asus know what was wrong? No. Did I have to speak to several agents in order to try and resolve the issue? Yes. Did I eventually get the proper voucher to redeem this promotion? No. Did anyone ever explain to me why I couldn't redeem this promotion, despite it being advertised on my damn phone when using the Google Drive app? No. The last agent I spoke with basically gave me a link to a FAQ site for Asus, which described how to redeem the promotion. This of course did not work because it didn't resolve the underlying issue that the voucher was invalid. This was after speaking to 5 agents and being sent back and forth between Asus and Google customer support. The last Asus agent was essentially just giving me the most generic, unhelpful response, basically ignoring all the other information regarding the steps I had already taken to try and resolve my issue. Absolutely terrible. Why was I offered a promotion I couldn't redeem? Who is responsible for this? Who can explain to me how to resolve the problem and redeem the promotion? Not anyone at Asus, I know that much.
