I have awarded 1 star as that is the lowest it goes, it should be a minus 5.I bought a 17.3 inch laptop 4 months ago and it has been 4 months of hell, it's the slowest computer i have ever had added to which I am continuously running trouble shooters to keep it going. i.e network connection troubleshooter at least 4 times a day and all I get back from them is reset the pc which I have done 4 times to no avail and every time I lose any software I have installed.My charger just went wrong so I sent it back, they want £42 to replace it, after only 4 months because I cut the jackplug off to use an alternative device to charge the laptop so I could continue using it. I told them to throw it in the bin where all their products belong.I have to save up to buy a replacement, not easy as an OAP and the replacement won't have anything Asus in it for definite.