Asus continuing to prove that they are the worst company to buy technology from. I sent my laptop in for repair, after being told that I would be covered under fully warranty. I sent it in for a broken charger port and then the laptop booting straight into BIOS because it couldn't detect the hard drive. I had to pay for shipping there, and am expected to pay for shipping back. I waited two weeks for any sort of update after being told 24-48 hours, only for them to finally send something 3 days before my warranty expires. To tell me that I'm not being covered due to Customer Induced Damage (CID). The quote I was sent is for $292.82 for cosmetic damage for a crack in the monitor casing, some scratches on the keys, a pockmark on the touchpad and a crack in the side. What looks like burn marks on the inside and the edge of a torn up piece of tape. Calling customer service, they told me there was liquid damage in it, which I know is not possible because I made sure to be extremely careful not to even let liquid NEAR my laptop after damage to a prior laptop. And a Geek Squad friend says that these last two listed ones are likely due to wear and tear and an overheating heat sink that probably needs to be replaced.I sent it in for a broken charger port and a hard drive that gave out and am being quoted nearly $300. Both these parts themselves aren't even close to costing that much. It's an outrageous amount to charge that I shouldn't even be charged for in the first place.
