ConsumerAffairs is not a government agency and may be compensated by companies displayed. How it works.HomeElectronics and TechComputer BrandsUpdated on 08/26/2021ASUSASUS 1.8/5 (34 ratings)5 stars4 stars3 stars2 stars1 starsSaveShop Now on AmazonAre you this business?Shop Now on AmazonTable of ContentsAbout ASUSThis profile has not been claimed by the company. See reviews below to learn more or submit your own review.Overall Satisfaction Rating5 stars4 stars3 stars2 stars1 starsASUS ReviewsSort:Top reviewsRated with 1 starHow do I know I can trust these reviews about ASUS?How do I know I can trust these reviews about ASUS?3,349,897 reviews on ConsumerAffairs are verified.We require contact information to ensure our reviewers are real.We use intelligent software that helps us maintain the integrity of reviews.Our moderators read all reviews to verify quality and helpfulness.For more information about reviews on ConsumerAffairs.com please visit our FAQ.Rated with 1 starIbrahim of Killeen, TX Verified ReviewerOriginal review: Aug. 26, 2021STRONGLY!!! suggest reading this before you buy anything from ASUS or ROG. 3 months since I sent in my phone for a camera repair, 2 months since it was lost/stolen on its way back shipped by asus, 1 month since I sent in invoice of proof of purchase which was asked for because they did not have a replacement device when they first told me they did and now 30 days into the "buy back program" to get my money back and still have not received any answers from customer service.When I called in they say, "You'll receive an answer in 24 to 48 hours and we are so sorry." But I'm more sorry that will be throwing away everything I purchased for my ROG phone, 3 aero active fan, dock, controller along with my zephyrs g14 laptop and sadly will not be purchasing the new ROG phone 5 after waiting for its release and will not be using ROG laptops or products no more even if it saddens me to say because of this terrible experience and length of time. Still today I have not received any solid answers. To all current ROG asus users don't send your products in to warranty because you won't see it again and future consumers don't waste your time unless you want your products backed up by the worst customer service.
