asus

1.5
1.5 from 2.0K Reviews and Ratings
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Useless/nonexistent support

I have a minor technical problem that, despite being decently tech-savvy, I was unable to fix. I called on Friday at 6pm, they were closed, and also closed on the weekend and the bank holiday Monday. It's now Tuesday, so I phoned up. I pressed the options for the motherboard issue, only to be told by the machine to check the website and write an email. 4 days it took for that. Why tf it didn't just say that "out of hours" is beyond me.It seems there's no functional online chat or call service. I am extremely annoyed at after paying £1000 for just a single motherboard, there is literally no assistance or customer services whatsoever. Disgusting.

1
Date of experience: Aug 31, 2021