sorry NO stars would be better. The people in the call centre are very nice. From that point on abandon ALL hope of anything. Since the 30:08:2021 I have been trying to get a replacement monitor. Countless emails phone call. TWO Canceled pickups and the third was a success. But the so called new replacement monitor arrived in a cardboard box with some bubble wrap round it. Smashed and 100% reconditioned the unit had been dropped and it was clear it was not new . Oh and they use LET ME REPAIR who are renowned to be bad. the saga contiues.
