The Case Number: N2109045749. I purchased a 968$ ASUS Zenbook laptop but it has not been delivered and FEDEX claimed the package as "LOST". Since then I've been trying to ask for a reimbursement but ASUS does not provide me that option or any other option. It's been three weeks now since I purchased the laptop and two weeks of so-called investigation, still NO RESULT. I've been calling the customer service every single day, at work, at home and still the issue has not been resolved! I am so frustrated with the service quality ASUS provide - or did not provide at all-. They put me on hold on the line for hours, they said to wait 24-48 hours, eventhough this timeline has passed already it has been 6 business days, I have got no solution. I'm a professor at the university, you can't imagine how much I could not fulfill my teaching duties- activities I could not carry out, because of this issue. They keep on hold for hours and hours on the phone, but still do not even give me any solution. I lost my money, I've been losing my time, energy and effort calling back and forth between the custumor services. I've been an ASUS user for almost 10 years. But you made me regret on my decision this time. This is the last time I'm ever going to purchase anything from this company. And I will tell all my collegues, students, friends not to purchase anything from this company anymore. I want my money back. Or I will fill a for sue the ASUS company as a fraud. Because you got my money but you did not fulfill your responsibility as to deliver the good that I purchased. I lost my money and I simply want my money back for the services that company would have to provide, which they did not!. I will start the suing process! I simply WANT MY MONEY BACK!!!PLEASE HELP ME AND FIND A SOLUTION!
