I recently purchased a super expensive gaming motherboard by ASUS. It came with a screw that was stuck (a VRM fan screw) and I vigorously worked on removing it and in the process, stripped the screw so I contacted their customer support team to get a replacement screw. In the end, after a lot of back-and-forth, they didn't even give me a replacement screw and they didn't even identify or label the screw for me.
