My son saved up for an ASUS PC. The thing never worked properly from day one. Have spent hours trying to reset on several occasions, despite leaving it overnight, it still NEVER completes re-set. I spoke with one of their team when it was almost new, they were unable to help and informed me that we couldn't return the product because we had thrown the packaging away. (despite having proof of purchase and being with 30 days of purchase) We feel very let down by this experience and now have a £400 + unusable piece of junk. 100% avoid buying from ASUS
