asus

1.5
1.5 from 2.0K Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Bought ASUS ZenBook from seller on…

Bought ASUS ZenBook from seller on Amazon. Was faulty after a month and seller told me to contact manufacturer as was past a month. I registered warranty and was sent to ASUS and repaired free of charge. Same issue months later and this time ASUS charged me £200+ for repair. Was back and forth trying to dispute as I was within my warranty period but had to give in as I had started Uni and was falling behind. I paid for repair and it took 3 months to be sent back. Sent back again and another month to repair. During this time I have had to buy another laptop and so all in I'm out £1000 because of ASUS. There customer service is the worst I've experienced from any company. Avoid this manufacturer and avoid buying from sellers on Amazon.

1
Date of experience: Nov 18, 2023