Today, ASUS notified me that they are unwilling to honour the 3-year warranty on my ASUS PRIME B550-PLUS motherboard, which I purchased in 2021. Despite having five months remaining on the warranty, (according to the information on the ASUS website, where I registered the product and received confirmation that it is still within warranty), the company is refusing to provide the necessary support.Upon contacting ASUS to open an RMA (Return Merchandise Authorization) ticket, I was directed to approach the retailer from whom I purchased the product, Amazon UK. Upon reaching out to Amazon UK, they requested a special warranty order number from ASUS to process the return. Unfortunately, ASUS is unwilling to provide this crucial number to Amazon, persistently denying my RMA request.This frustrating situation leaves me with a non-functioning motherboard, an uncooperative manufacturer, and a retailer awaiting the necessary information to facilitate the return. In light of ASUS's failure to fulfill their obligations, I am considering reporting this matter to Trading Standards if a resolution is not reached promptly. Do not buy!
