asus

1.5
1.5 from 2.0K Reviews and Ratings
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Disappointing Experience with ASUS ROG Laptop

My experience with the ASUS ROG laptop has been nothing short of disappointing. Despite purchasing the product with high hopes, the reality has been far from satisfactory.Firstly, the product quality itself leaves much to be desired. From performance issues to hardware malfunctions, it seems like the laptop is plagued with problems.But what's even more frustrating is the lack of support from ASUS. I encountered issues within the warranty period and reached out for assistance, only to be met with incompetence and negligence. Despite logging calls and seeking help, the promised support never materialized. And to add insult to injury, when I followed up, they conveniently claimed that the warranty had expired.This kind of pathetic support reflects poorly on ASUS as a company. Their disregard for customer concerns is appalling, to say the least. I wouldn't recommend anyone to invest in ASUS products, especially considering the subpar quality and abysmal customer service.Steer clear of ASUS ROG laptops unless you're prepared for frustration and disappointment.

1
Date of experience: Apr 24, 2024