Appalling.Had my ASUS Vivobook for 11 months when pixels went dead in the screen, so I sent it off to get it fixed (as it was in warranty). Sending it itself was a hassle in itself from the process you have to go through. I receive my laptop back around 2 weeks later, for them to have not fixed anything! Emailed regarding notes on what they had actually done, and they came back saying they did nothing as there was 'not enough evidence' and 'no explanation' of what needed to be fixed, as they apparently only go off what they are told from the form you fill out when sending it off.Not only did I tell them what it was that I needed fixed, I also provided photos of the problem and exactly what it was that needed looking at. If that is 'not enough evidence' then I don't know what is.They also wiped my laptop, which granted you do have to agree to, but what baffles me is why they would wipe the laptop in the first place if:1. there is no evidence or details of the repair to which they cant do a repair in the first place, and 2. before even checking they can fix itThis has now left me with more problems than I actually sent it off for, as the backup I have redownloaded all my files, but they are not accessible?Laptop is now out of warranty and have had 0 support from any of the advisors I have spoken to.
