asus

1.5
1.5 from 2.0K Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Shoddy build, poor service

I bought a ROG Stryx in 2023 and it has been nothing but a nightmare. It constantly overheats and crashes, and no amount of tinkering seems to solve the problem, which I have been told is probably due to high-powered chips packed too closely together (despite all the unused internal space) and poorly applied thermal paste. I've sent it back to ASUS twice for repair, a process which takes at least four weeks and requires the machine to be shipped too and from Croatia, and all they have done is a factory reset and reinstall the BIOS, wiping everything on the machine (it's backed up but still a pain). It's just a crap product sold in bulk by a company that has no commitment to service. I wish I had never bought one of their products and, judging by their Trustpilot score, so do far too many other people.

1
Date of experience: Mar 01, 2025