Terrible Frustrating and ignorant customer service!Date 20/12/2024I understand this is holiday season and everyone is busy. But that doesn't automatically justify how you deal with your customers.I have placed a relatively large order and it has been divided into 4 parcels, before placing the order I paid for Asos Premier to get those, AS ADVERTISED, 'The Next Day'.Well ordered on 18th afternoon and todays 20th and half of my order is 'NOT RECEIVED BY DPD' yet. So you can imagine 2 days after ordering, it's not even dispatched yet so logically it would take at best another 2-3 (if not lost or cancelled entirely which has happened before). Thats not the worst part. As I said it's holiday season and I can understand things may take longer than usual. Problem starts when contacting their help centre. After taking order number and looking it up they reply with a generic pre written message 'we're sorry you haven't received your order this will be investigated' any else I can help you today? Then Im asking a follow up question, -"what is your policy for asos premier membership if orders not received within Advertised timeframe, their reply? -"Don't worry we're investigating it-"Im sorry but we might not be home in 3 days. What does the tracking number say on your end?-" don't worry, anything else I can help you with?Obviously felt ignored as they weren't even reading what I was asking.So went on their website to find an email so I can make complaint about both how the chat was handled and my Asos delivery cost.THERE IS NO EMAIL.Contacted the live chat again and specifically said that I wanted to make complaint, they're like."Im sorry you haven't had a good experience, can you tell me what happened."To which I replied that I don't want to talk about the parcel but to make a complaint about the customer care. She's like noted, whats your parcel number OMG!So basically,You won't receive your orders NEXT DAY (dont pay for asos premier membership)You wont be heard if needed any help.Again this was a large order for myself and family (almost £800 worth)And thats how you get treated.Thanks for reading hope this will help you make decision on your next shop.
