Ordered a couple of lipsticks and lip gloss on next day delivery. Expected delivery Thursday 19th by Evri. No delivery on the 19th 20th 21st. So I contacted ASOS ( damn them bots) expected to be delivered soon. Please wait. Contacted them again on the 22nd. Same reply. On the 23rd I was at home all day and received an email from evri saying its been delivered 10 mins prior. Oh no it hadn't. Checked ring bell and CCTV and no delivery. I contacted evri and complained. The response...sorry to hear this, we will look into it. 2 days later, evri reply again...sorry we have told the relevant manager who will speak to the driver to ensure this doesn't happen again. Go back to asos and tell them. It's almost impossible to " talk" to anyone at asos as the bots just say...its been delivered! No it hasn't Susan, I've been a good customer of yours for absolutely years and years, spent a small fortune with you. Something goes wrong and you can't even reply to my emails. Not a high value parcel, but this has got my back up to think ASOS don't care, evri don't care and I've lost my money. Very poor customer care, I will never spend another penny with you
