asos

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Terrible Service

Terrible Service – Paid but Got Nothing!I ordered a pair of sneakers as a gift, and the company emailed me saying they had been delivered, even providing a picture as proof. The problem? They left the package outside my front door, and when I got home, it was nowhere to be found. I checked with my neighbors—nothing.I contacted customer support, expecting a resolution, but all I’ve gotten is the same response: "We’re investigating." Meanwhile, I’ve paid for something I never received, and they refuse to refund me or send a replacement. Absolutely unacceptable! I will never buy from them again. If you value your money, I suggest you shop elsewhere.

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Date of experience: Feb 12, 2025