I strongly advise you not to spend your money here. Asos blocked my account due to “Suspicious Activity” under their Fair Use Policy and refused to refund my valid returns. Please check their definition of “Suspicious Activity” on their website because it includes very normal activity such as large returns and contacting customer care about legitimate missing deliveries or refunds (WITH proof of postage), which can happen with any online shopping experience. They can refuse refunds on these grounds despite the returns being valid. Ironically, Evri tracking literally instructs you to contact the retailer. Since my account has been blocked, customer care are refusing to communicate. As a disabled person I do nearly all of my shopping online which means my returns are greater than average (ASOS’s poor quality garments and poor sizing aside). Bearing in mind, I had purchased their premium delivery service historically too. They instructed me to pay for postage for my valid returns which I would be happy to do if I hadn’t checked out with the knowledge that if I kept at least £40 then I shouldn’t have to pay returns costs. Asos went back on their word on this offer. They expect me to pay to return items that they know they will refuse to refund. You have consumer rights if you cancel your order within 14 days and return it within the following 14 days, so Asos are breaching the Consumer Regulations 2013. I advise that anyone else in this predicament goes to the small claims court, contacts their credit card company and reports them to trading standards.
